Frequently Asked Questions
Find answers to common questions about our luxury collections and services.
How do I determine my size in ESCADA® collections?
We use European sizing. Please refer to our comprehensive Size Guide available on each product page to find your perfect fit based on specific measurements.
Are the colors shown on the website accurate?
While we strive for color accuracy, variations may occur due to monitor settings. Our professional photography aims to represent the luxury fabrics as faithfully as possible.
Can I modify or cancel my order after it has been placed?
To ensure prompt delivery, we begin processing orders immediately. Please contact Customer Service within 30 minutes of placement for any modification requests.
Does ESCADA® offer alteration services?
Online purchases do not include alteration services. However, you may visit any of our flagship boutiques for professional tailoring recommendations.
How should I care for my ESCADA® silk and wool garments?
Each piece features specific care instructions on the interior label. We generally recommend professional dry cleaning for our high-end delicate fabrics.
Is my payment information secure?
Yes, we utilize industry-standard SSL encryption and secure payment gateways to ensure your personal and financial data are fully protected.